Refund & Cancellation Policy

1. Purpose

This Refund & Cancellation Policy outlines the conditions under which ARVISTA.PK accepts refund requests and processes subscription cancellations. Because we provide digital WebAR services, physical product returns do not apply.

2. Refund Request Window

ARVISTA.PK provides a 72-hour refund request window. A customer has the right to submit a formal refund request within 72 hours following a successful subscription purchase or payment. Submitting a request within this window does not guarantee automatic approval; all requests are subject to review and verification.

3. How to Submit a Refund Request

To initiate a refund review, you must contact us through the official support/contact forms provided on our website. Verbal requests or requests sent through unofficial channels cannot be processed.

4. Information Required for Verification

When submitting your request, you must provide sufficient information for our team to identify and verify the transaction, including:

The email address associated with your ARVISTA.PK account.
The transaction, order, or reference ID (if available).
The specific subscription plan purchased.
The exact date of purchase.
A clear reason for the refund request.

5. Refund Eligibility and Review

Upon receiving a refund request, ARVISTA.PK will conduct a verification process. We will verify:

That the requesting customer has a valid ARVISTA.PK account.
That the subscription and payment record exists in our system.
That the payment was successfully completed and settled.
The accuracy of the transaction and reference details provided.
That the request was submitted strictly within the 72-hour window.
Whether a previous refund for the same transaction has already been processed.

Only requests that pass this verification process and satisfy our policy criteria will be considered eligible for a refund.

6. Cancellation vs. Refund

Please note that cancelling a subscription is distinct from requesting a refund. Cancellation simply ensures that your subscription will not be renewed for the next billing cycle. Cancellation of a service does not automatically entitle you to a refund for payments already made. Refund eligibility remains exclusively governed by the 72-hour window and verification rules outlined in this policy.

7. Refund Processing

If your refund request is verified and approved, ARVISTA.PK will initiate the refund through the appropriate payment processor or payment gateway. We do not automatically approve or process refunds, nor do we promise instant refunds.

8. Payment Provider and Bank Processing Time

Once we initiate an approved refund, the time it takes for the funds to reflect in your account or original payment method depends entirely on your bank, payment network, and the payment gateway provider. ARVISTA.PK cannot guarantee a fixed timeline for bank-crediting.

9. Abuse and Fraud Protection

To protect the integrity of our platform, we reserve the right to deny refund requests if we detect patterns of abuse, fraud, or violation of our Terms of Service (e.g., repeatedly purchasing and refunding subscriptions to exploit temporary access).

10. Policy Updates

We may update this Refund & Cancellation Policy periodically. Continued use of our platform after any updates indicates your understanding and acceptance of the revised terms.

11. Contact and Support

If you have any questions regarding cancellations or refunds, please reach out to us via the contact form on our website.